Privacy Policy

Privacy Policy

Introduction

At https://boiler-installation-service.vibereports.co.uk, we prioritize protecting your privacy and securing your personal data. This comprehensive Privacy Policy outlines our practices regarding the gathering, storage, access, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s Consumer Privacy Act (CPA), Utah’s User Data Protection Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and many more.

Scope

This privacy policy is applicable to all aspects of our online presence, encompassing:

Please note that this policy does not extend to third-party websites, applications, or services accessed via links on our site, as they follow their own privacy guidelines.

Processing Activities

This policy guides how we interact with users when:

  • Utilizing our applications and services as an authorized user
  • Visiting our website(s) linked to this Privacy Policy
  • Subscribing to receive communications from us, such as newsletters, emails, calls, or text messages (SMS)

Personal Data Collection

We collect a variety of personal information for different purposes:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Data needed to process transactions, including credit card numbers, billing addresses, and payment history.
  • Financial Information: This may include bank account details or financial records for direct debits or refunds.
  • Purchase Information: Records of products or services purchased from us, along with order details.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device IDs.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback: Reviews, comments, and responses you provide to enhance our services.
  • Social Media Information: Details obtained from social media platforms when you interact with us through them.
  • Product Information: Any data related to products you show interest in or purchase from us.

We collect this data through direct user input, interactions with our systems, and the use of automated technologies, such as cookies and tracking pixels. Additionally, we may receive personal data from third parties who assist us in providing services, always respecting their privacy policies.

Cookies

We employ cookies to enhance your experience and improve our analytics:

  • Strictly Necessary Cookies: Essential for navigating our site and using its core features.
  • Preference Cookies: Tailored settings and preferences for a personalized experience.
  • Analytics Cookies: Used to gather statistical data, help us understand user behavior, and optimize our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for the specific purpose it was collected. Once this period expires, we securely delete or anonymize the data to ensure your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption for secure communication and data transfer.
  • Engaging trusted third-party processors who adhere to strict data protection standards.

Children’s Privacy

We do not intentionally collect or store any personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the address provided below.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: The right to request access to and receive copies of your personal data.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Deleting or anonymizing your personal data under certain circumstances.
  • Restriction: Limiting the processing of your data in specific situations.
  • Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Ensuring no adverse decisions are made solely based on automated processing.

To exercise these rights or make data-related inquiries, please contact our Data Privacy Team via email at [email protected] or by post to the address provided below.

Changes to Policy

We reserve the right to update this policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage users to review it periodically.

Contact Information

For privacy-related matters, including inquiries, unsubscribe requests, or data access/correction, please contact us:

Email: [email protected]

Mail: Boiler Installation Service Privacy Team, 123 Main Street, City, Country, ZIP Code